Helpdesk - Your Questions Answered

We want shopping with us to be as easy as possible. With this in mind we have compiled detailed information on all our policies.

Shopping With Us

We have designed our site to be as simple to use as possible and on this page we provide some simple tips on how to search, browse and purchase. We hope you enjoy your visit!


The easiest way to find what you're looking for is to search for it. The ‘Search’ box is on the top left of every page. Simply type a title or description of what you are looking for into the box and click ‘Search’. Keeping the description simple will return more results.


Searching is not the only way to find what your looking for, browsing the site is also very easy. The main product categories are listed in the drop down menus at the top of the page, simply click into a product category to view all the products available within that category.

Choosing an Item

When you find an item you want to purchase, select a variation from the drop down menu (if applicable) enter a quantity and then click the ‘Add to Basket’ button. The item will be added to your ‘Shopping Basket’ this is found on the top right of the page.

Paying for your Item(s)

When you are ready to buy, click the ‘Checkout’ button in the Shopping Basket. Complete all your delivery details on the checkout page and click ‘Pay by Credit Card’. Our credit card payments are processed by Worldpay. Your order is then complete and details will be confirmed by email.


We have provided a full dedicated section relating to delivery costs which can be found here.

Contact us

If you have any questions not answered above feel free to ring us on 01924 455507 or email us at

WEEE Policy

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. This legislation aims to make producers pay for the collection, treatment and recovery of waste electrical and electronic equipment. This directive also requires suppliers of electrical and electronic equipment such as high street shops and internet retailers to allow consumers to return their waste equipment free of charge. The amount of WEEE we throw out is increasing by around 5% each year, making it the fastest growing waste stream in the UK. It is important that we address this issue because:

Much of the UK's WEEE ends up in landfill sites, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health;

Much of the UK's WEEE can be repaired or recycled. Recycling helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical and electronic goods to landfill sites. 

Distributors of new electric and electronic equipment have a key role to play in reducing the amount of WEEE going to landfill sites. are now obliged under these regulations to offer you a free take-back of your WEEE on a like for like basis when you buy a new electrical or electronic item from us. For example, if you buy a new Meguiar's G220 Dual Action Machine Polisher from us we will accept back your old Meguiar's G220 Dual Action Machine Polisher and stop it going to a landfill site by disposing of it safely.

To use this service, customers must return their WEEE item to us within twenty eight days of purchasing an identical brand new item and the customer must bear the full cost of returning the WEEE item to us. 

Under the WEEE regulations, all new electrical and electronic goods should now be marked with the crossed-out wheeled bin symbol.